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Member Services

At Deep East Texas Electric Cooperative, customer service is our top priority! Our employees take great pride in their work and they do their best to respond quickly and efficiently to your request for assistance.  Whether you have questions about your bill, are applying for service, disconnecting service, or have any other type of service request, we are here to help you every step of the way.

If you would like to speak to someone in our Customer Service Department, please contact us with any questions or comments.

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Payment Options

We want to make it easy to pay your bill. That’s why we offer a variety of payment options to make it as convenient and trouble-free as possible for you to pay your bills.  View your payment options.

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Understanding Your Electric Bill

Your monthly statement is full of useful information. Here’s what to look for.

Understanding Your Bill (PDF)

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Update Your Account Information

In order for us to serve you best, it’s important that we know how to contact you. If you’ve recently moved, you can update your address and phone information online by logging into your account or, contact a member service representative at 1-866-392-2547.

 

 

 

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