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OUTAGE UPDATE - April 25, 2019

As of 8 AM, we have approximately 1,600 outages.  Over 1,200 are within San Augustine County.  The others are primarily in the Sabine County area around Rebel Ridge.

Around 11:20 PM a tornado hit the San Augustine area causing massive damage.  For the Deep East Texas Electric Cooperative system – the San Augustine substation received damage and we are recording many poles and lines down.  This substation serves the City of San Augustine and members along portions of Hwy 21 West, 147 South and North, FM 1751 and FM 2213.  Repairs to the substation has began and we hope to have it back up this evening.  Areas with more extensive damage will take more time as crews must make repairs to the downed lines and poles. 

Above all, DETEC encourages everyone to keep safety a priority. Should you encounter a downed line, consider it live and dangerous.  

 


"At Deep East Texas Electric Co-op, our purpose is to provide affordable and reliable electric service to our membership while promoting safety, innovation, and the spirit of cooperation in the communities we serve." - Deep East Texas Electric Cooperative's Mission Statement


Deep East Texas Electric Cooperative, Inc. (DETEC) is a transmission and distribution electric cooperative.  Formed in 1938, the Cooperative is headquartered in San Augustine, Texas and serves some 40,000 meters in eight counties of Deep East Texas, including Jasper, Nacogdoches, Newton, Panola, Rusk, Sabine, San Augustine and Shelby Counties.


- Attention Members -

The member login page is unavailable nightly from 10:54 PM - 12:05 AM for our end of day process.


 

 

News Stories:

DETEC Warns of Telephone Scams

Deep East Texas Electric Cooperative is warning residents to be on the alert for a telephone scam targeting utility consumers.  Scam artists call a home or business posing as a Deep East Texas EC employee and threaten to shut off service unless the consumer provides immediate payment by credit, debit, or by purchasing a pre-paid debit card.  Please be aware that Deep East Texas EC will not call members and threaten immediate disconnection.  Rather, Deep East Texas EC sends written notice and makes courtesy calls to delinquent accounts prior to disconnection. Should you receive a call that seems like a scam, the cooperative encourages you to hang up and call Deep East Texas EC directly at 1-866-392-2547 or 936-229-4000 to be certain you are dealing with an official representative of the cooperative.  Those who have been contacted by one of these scammers, or are victims of a scam, should also report the call to their local Sheriff’s Department and to the Federal Trade Commission at 1-877-FTC-HELP.

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